1. What is Selkie Rescue IT Edition?

Selkie Rescue can recover important data from a Windows PC after it crashes. Even if the computer's own Windows OS won't boot, Selkie Rescue will. Selkie Rescue is Bootable CD-based File Server with full network support. It allows you to bypass a non-working Windows Operating System and get to the data on the broken computer. Selkie Rescue also doubles as a data migration tool. So if you are tasked with moving data from an old computer to a new one, Selkie is a powerful tool to have on-hand.

2. What advantages does Selkie Rescue have over other data recovery products?

A huge advantage is that Selkie Rescue requires no pre-installation of any kind. You just put the bootable CD into the CD-Rom drive of the broken computer and begin. Windows does not have to function in any way, shape or form in order for Selkie Rescue to work.

 

Another advantage is that Selkie will work either through a direct connect (via a cross-over cable) or through a LAN. It is your choice. You just select the computer that you want the data placed on and go.

 

This leads to yet another advantage: you have complete control over what Selkie rescues. You can choose specific files or recover everything. This flexibility means that you can quickly access the most important files on a computer if the hard drive is dying. If time is not an issue, the only limit to the amount of data you can recover is the size of the new computer's drive.

3. Does Selkie Rescue IT Edition alter the computer's drive or data in any way?

No. Selkie doesn't even install onto the broken or old computer at all, so it leaves no trace behind. Selkie Rescue is a "Live CD," so it operates from the CD rather than installing itself onto the hard drive of the old or broken computer.

4. Why should I get Selkie Rescue It Edition?

The short answer? It will save you time and money!

 

If you work in an IT department, you know that computers crash. When they do, you have to get the data from them. Why go through the time-consuming process of removing the hard drive to get data off, when you can just use your company's network to do the work for you? It will make your job easier and let you do a difficult task with ease, keeping your company's data flowing.

 

If you are an independent IT consultant than you know that time is money. With Selkie Rescue IT Edition as part of your toolkit you will be able to migrate and rescue data with ease, allowing you to do more and have more billable hours to work with.

 

Selkie Rescue IT Edition is a vital part of any technicians' toolkit.

5. What are the two license types and which one is right for me?

First, there is the Site License. This is intended for IT Departments. It licenses the product based on the size of your office or company. Just like any other software product, each copy of Selkie Rescue IT Edition is licensed to a particular computer. If you are buying for an IT Department, this license is right for you.

 

If, however, you are an independent IT Consultant or Technician, than the Independent Technician license is right for you. This license is a per-tech license as opposed to a per-computer license. We understand that you don't work on the same set of computers every day like an IT Department technician does, so we have created flexible licensing that will suit your needs.

6. What is included with the subscription licensing for Selkie Rescue IT Edition?

As long as your subscription is active you will receive unlimited updates to the product as soon as they are released. Additionally, we have a password protected tech-only forum for IT professionals where you can talk directly with our development team and other IT professionals about Selkie Rescue and other topics.

 

Plus, as new products enter Beta testing, you will have full access to the Beta versions of the products before they are released to the public. Best of all, you get free 24/7 LIVE phone support. Any day, any time we have people who are there for you when *you* need it! If your company's computers go down at 3:00am we will be there, ready to take your call!

7. Can Selkie Rescue IT Edition recover deleted data?

No, Selkie Rescue is not a forensic recovery program. Selkie Rescue's focus is dealing with the much more common problem of the Blue Screen of Death and helping you get around that to grab intact data. If the computer is truly dead - it will no longer power up or the hard drive is physically damaged - Selkie Rescue will not be able to help you.

8. What is the interface like?

Simple. On the working computer you will just use Windows Explorer to move the files from one computer to the other. No need to learn anything new - no new interface to mess around with. We have worked hard to keep Selkie as easy as possible. With the broken computer, in 99% of all cases it is as simple as clicking "enter" 3 times, as it builds the network connection between the computers. You can see samples of the interface here: http://www.selkierescue.com/it/moreinfo.aspx

9. Can Selkie Rescue IT Edition work over a network?

Yes, Selkie Rescue can work right over your companies' wired network just as easily as it can work by directly connecting the computers via a cross-over cable.

10. What equipment is required to use Selkie Rescue IT Edition?

Two computers and either a wired network or a cross-over cable is first on the list. Then, you will also need access to a working CD burner so that you can create the Selkie Rescue disk that will go in the broken computer, or you can contact us about acquiring copies of the software already burned onto CDs for your use. That's it!

11. Do other programs let me do the same thing as Selkie Rescue?

No. Norton Ghost is limited and only lets you create images of workstation systems to make restoration easier. To create initial images, you need to have Ghost running within a working Microsoft Windows operating system - you cannot create a backup image if Windows has failed. Selkie Rescue is designed to run even on systems where Windows has become corrupted because it does not depend on Windows in any way.

12. Won't viruses from my computer infect the working computer or the Selkie Rescue CD?

Selkie Rescue may allow you to copy virus-infected files to the working computer. For this reason you should make sure you have up-to-date virus protection on your working computer before you start the rescue operation. Selkie Rescue is immune to viruses for two reasons, it runs in the Linux Operating System and the CD can't be written to.

 

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