Click on each FAQ to read our answer.



1. What is Selkie Rescue Data Recovery?

Selkie Rescueis a simple, automatic system to recover all your files when your computer crashes and you are looking at the Blue Screen of Death.It is designed for non-technical users. With three clicks of the `Enter' button, Selkie creates a file share and will move your data from one laptop or PC to another Laptop or PC.Whether you are upgrading to a new computer and need to migrate your data from your old machine to the new one or your old computer will no longer boot up and you need to rescue critical data, Selkie Rescue Data Recovery can help.

With Selkie, you do not have to hand your computer and all your important files to a stranger, hoping that he can find and recovery them. You can do the recovery yourself.Selkie Rescue Data Recovery turns the old or non-working computer into a File Server with full network support. It allows you to transfer data right over your existing network or you can directly connect the two computers together. What gives Selkie Rescue Data Recovery such a huge advantage over other disk recovery tools is that it doesn't rely on the Windows OS on the old/broken computer. It completely bypasses Windows, so that you don't have to rely on the Windows to be operational at all.

2. Is Selkie easy to use?

Selkie Rescue is designed to be a do-it-yourself, automatic process of setting up a file server so you can quickly and easily rescue your data files. It is an easy program. You don't have to be a technician to use it.

3. When should I buy it?

Buy it now, before your computer crashes, so that you have it handy for virus attacks or software failures. Don't be scrambling when your computer or laptop crashes the night before a deadline. We give you free updates, so you don't have to worry about the software becoming obsolete before you can use it; you can log in any time for the latest version.

4. Why would I need it?

If your computer has crashed with no back up and there is critical data on it, whether documents, spreadsheets, or photographs, you need Selkie Rescue. Selkie Rescue gives you quick access to your files and you can copy them to a functioning computer safely. Selkie Rescue does not require pre-installation.

5. Why is Selkie Rescue better than other data migration and file recovery programs?

Selkie is faster, more reliable, costs less and protects your privacy. Selkie Rescue Data Recovery requires no pre-installation. You just put the bootable CD into the broken computer and begin. Selkie Rescue also works for file migration on working computers. So if Windows is running or not running at all, Selkie will get your files for you.

Selkie Rescue will work through a direct connect (via a cross-over cable) or through your network.

You have complete control over what Selkie captures: choose specific files or transfer everything. This flexibility means you can quickly access the most important files on a computer even if the hard drive is dying.


6. When do I use Selkie Rescue?

You use Selkie Rescue when your computer dies because of a virus attack or software failure. Your PC or laptop will not run Windows because its operating system is not working: this includes all versions of Windows and all systems compatible with Intel (Selkie Rescue is not compatible with Macintosh).Selkie Rescue needs at least 32 MB RAM and a working keyboard. If the hard drive or CD-ROM drives are not working then Selkie Rescue will not work.

7. Do other programs let me do the same thing as Selkie Rescue?

No. Norton Ghost is limited and only lets you create images of workstation systems to make restoration easier. To create initial images, you need to have Ghost running within a working Microsoft Windows operating system - you cannot create a backup image if Windows has failed. Selkie Rescue is designed to run even on systems where Windows has become corrupted because Selkie Rescue does not depend on Windows in any way.

8. What if I accidentally delete files that I can see from the Working Computer?

Selkie Rescue protects your data from accidental deletion by allowing you read-only access from the Working Computer through your Transfer Utility to the original files. Once you have recovered your files and they are copied onto the Working Computer, you have all your work on a system that is operational.

9. Who can use Selkie Rescue?

Selkie Rescue was designed for inexperienced computer users as well as experienced technicians. It has two modes of operation, Basic and Advanced. In Basic Mode the user only needs to know the Network Name of the computer used to rescue data files. If you don’t know the Network Name or it doesn' t exist, Selkie Rescue will automatically create one. Selkie Rescue takes care of everything else. In Advanced Mode the person using the software has almost total control over how Selkie Rescue operates. The user can avoid malfunctioning hardware and specify exactly how the Working Computer and Selkie Rescue will communicate.

10. How do I use Selkie Rescue?

To use Selkie Rescue the broken computer must be networked, or connected, with a working computer. The Transfer Utility should be installed on the Working Computer (the one receiving the files). If it is not, take a minute to install it using the CD. If your broken computer is not networked, see the User's Manual in your Start Menu or online for help setting up a direct connection. To use Selkie, start up (boot) your broken computer using the Selkie Rescue CD2, reading the screens. Hit Enter until you can choose your Workgroup Name. Keep hitting Enter until it tells you to go to the Working Computer and run the Transfer Utility. Follow the on-screen instructions to copy the files you select to the Working Computer. You're done.

11. There are other ways to get data off a broken computer, why use Selkie Rescue?

Selkie Rescue is fast and safe. All other methods for getting data take time and risk that the data will be lost when the computer is taken apart to access the files. Selkie Rescue is incredibly simple to use.

12. What do I get when I buy Selkie Rescue?

That depends on how you buy it. If you buy a CD shipped to you it will be a personalized, ready-to-use copy of Selkie Rescue. You can use it immediately to rescue your data files. If you buy a download version you receive an electronic file that will walk you through the installation. For the price of Selkie Rescue you also receive complimentary upgrades that are attached to your personal ID registered with Tugboat Enterprises.

13. How many copies of the Selkie Rescue CD can I make?

The license for the Product (Selkie Rescue) is held by the registered purchaser. The registered purchaser may install, use, access, display and run one copy of the Product on a computer owned by the registered purchaser, such as a workstation, terminal or other device ("Workstation Computer"). The first license purchased may be used during the rescue process on two networked computers without violating the terms of the EULA (End User License Agreement). A license should be purchased for each workstation computer owned by the registered owner of the software. You can' t sell the CDs. You can't lend them. You can't give them away.

14. Why such a simple design?

Selkie Rescue's bootable CD is designed to run on sick computers – systems that are failing in some way and need to be accessed with a minimum of fuss. It is designed to put as little strain on an ailing computer as possible. Even its interface follows this philosophy; it uses no video resources beyond basic colors in your computer monitor. This means it can run even on a system with a faulty video card; if the card can perform at a minimal level, Selkie Rescue can use it.

15. Won't viruses from my computer infect the Working Computer or the Selkie Rescue CD?

Selkie Rescue may allow you to copy virus-infected files to the Working Computer. For this reason you should make sure you have up-to-date virus protection on the Working Computer before you start the rescue operation. Selkie Rescue is immune to viruses for two reasons, it runs in the Linux Operating System and the CD can't be written to.

16. How and why is it personalized?

The Selkie Rescue CD is personalized with your name and contact information. This makes it easier for Tugboat Enterprises to send you your complimentary upgrades, and it makes Selkie Rescue a little bit more difficult to steal.

17. How is Selkie Rescue Data Recovery distributed?

You can order a CD to be shipped to you, or you can purchase and download Selkie Rescue. If you purchase and download Selkie you’ll also receive instructions to create the bootable Selkie Rescue Data Recovery CD.

 

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